E-Risk Services is Safe and Protected with MailMeter Email Archiving

January 16, 2008 - Operating a business requires difficult decisions to be made every day. E-Risk Services is dedicated to offering financial protection for the executives and managers who must make those decisions. E-Risk Services underwriters have personally reviewed over 15,000 companies, partnerships and limited liability companie; by putting this knowledge and expertise to work for their clients, E-Risk Services can tailor coverage to meet specific risk exposures.

E-Risk Services underwriters use email extensively to correspond with insurance brokers, who often state and alter terms regarding underwriting policies in emails.

E-Risk Services wanted to help its employees efficiently and effectively archive emails and be able to quickly search for emails to help employees provide evidence of mission-critical communications related to their interactions with insurance brokers.

E-Risk Services' network administrator, Chuck Smith, was concerned about emails being stored on desktop computers and the user PST files being vulnerable to being corrupted and even erased. Furthermore, the amount of storage PSTs required was straining the company's IT staff to find ways to increase enterprise storage capacity.

Smith wanted to find an email archiving solution that would easily integrate with Outlook, eliminate the need to store emails in PSTs on individuals desktop computers, and be able to search emails according to several rules/policies. Smith, with more than 14 years experience, said he also wanted to be able to set up security groups with E-Risk so they in turn could be empowered to monitor email usage and access emails from an archive with ease, without requiring a lot of training. In addition, Smith wanted anemail archiving system that would be relatively "maintenance-free", with reliable and easy-to-talk-to customer support staff.

E-Risk Services chose MailMeter from Waterford Technologies, which provides a complete email archiving and management solution that is easy to install, deploy and manage, offering lightning fast searching and delivers robust reporting.

MailMeter reduced E-Risk Services Storage by More than 50 Percent
"I can keep my mailbox size limits down," says Smith. "Instead of giving one of the underwriters 500MB of mail space, I can provide less than half of that. My underwriters can search the archive for everything they ever sent or received from the ISR browser or Outlook Add-In. This allows them to keep less email in their Inbox to improve overall performance of their client and the server."

Finding Evidence in Emails is Painless
Quite often a broker will say to an E-Risk Services underwriter that an amendment was made to a policy via an email that had sent. "Instead of paying a professional to sift through thousands of emails, within seconds MailMeter produces the evidence of emails. It's amazing how MailMeter squashes false insistence! Often lawsuits can be avoided, and when lawsuits are in process, finding evidence in emails is painless."

Zero Hiccups
Smith says that after one year using MailMeter, "there have been absolutely zero hiccups." When Smith performed a Microsoft update, he consulted with Waterford Technologies technical support. "MailMeter technical support is great. The issue created by the Microsoft update was resolved within ten minutes. With MailMeter, Waterford Technologies has got me covered."